The Ultimate Guide to Managed IT for Financial Institutions

By: Jessa Convocar

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In just a few decades, the financial industry saw the introduction of online banking to the release and boom of cryptocurrencies. These changes, although convenient, come with threats and have made it necessary for financial institutions to obtain quality IT 

As a Managed IT Service Provider (MSP), Intelligent Technical Solutions (ITS) understands the need for a secure network, especially in the finance industry. We can help you manage your technology and find suitable security solutions with Managed IT. 

In this comprehensive guide, we’ll dive deep into Managed IT and why it matters for financial institutions.

The Ultimate Guide to Managed IT for Financial Institutions

Who is This Guide for

This guide is specific for business owners in the finance sector, including:

Some non-financial institutions required to adhere to the newly updated FTC safeguards rule-1

More specifically, this guide is for financial institutions that are looking to: 

  • Improve their business’ IT infrastructure 
  • Boost their operational efficiency by leveraging new systems and technologies 
  • Enhance communication within the organization 
  • Secure their network by partnering with a reliable MSP 

What is Managed IT?

A Managed IT Service Provider (MSP) is a form of outsourcing where businesses hire a third-party organization to take over all or parts of their IT services. 

These Managed Service Providers offer a wide variety of services, from data security to communications management. When deciding if or how much to outsource when hiring an MSP, it is important to know the types of managed service providers and the services they offer. 

What is Managed IT Services?

What is Managed IT

Types of Managed Services

MSPs provide many different types of services. Some of them specialize in or are better equipped to provide specific ones, which should factor into choosing the right service provider.  

Here are some of the most common managed services MSPs offer: 

Managed Communications Services 

Managed Security 

Data Analytics 

Managed Print Services 

Managed Cloud Infrastructure

Managed VoIP 

Managed Wireless Networks and Mobile Computing

Advantages of Managed IT for Financial Institutions

Here are the benefits of managed IT services specifically for financial institutions like banks, lenders, and collection agencies: 

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1. More robust cybersecurity 

Data breaches and leaks are among the top threats looming over the finance industry. This industry is one of the top targets of cyberattacks, only behind healthcare, due to the amount and value of the data they hold. To mitigate such risks, partnering with MSPs is ideal, even if you already have a designated IT department. Managed IT providers have access to broader tools and techniques that can significantly increase data security.

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2. Proactive IT maintenance

There’s more to cybersecurity than protecting client data and deflecting attacks; one of these is proactive maintenance. This is a service that focuses on preventive measures, not only against cybercrime but also against problems and delays in operations.  A managed IT provider can easily detect and flag potential issues and resolve them before they cause significant damage to your system. 

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3. Easier scalability

Trends change over time, and these days, they change fast. This means that your IT systems will have to adjust accordingly. These adjustments can either be downward or upward, depending on your needs. Either way, it is best to have an expert assist you.  A third-party IT provider that consists of knowledgeable consultants is sure to make any transition, whether expansion or downsizing, easy.

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4. Compliance with regulations

The finance industry is highly regulated. This is because each institution can hold thousands to millions of highly confidential client information that, when maliciously handled, can cause a large-scale mess. To ensure that you prioritize the protection of these data, regulations are in place that you must follow. Third-party managed IT providers can ensure that your systems and internal regulations stay compliant. 

Disadvantages of Managed IT for Financial Institutions

As much as an MSP helps your organization manage your IT, there is always a downside to involving a third-party in your business. In this case, outsourcing your IT can raise concerns on: 

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1. Loss of security and control

When you hire an MSP to handle your data and equipment, you’re basically giving them access to sensitive business data. While this is necessary for them to provide you with the best services, some may see this as an issue, especially if the nature of your business puts a premium on data security and control of information.

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2. No physical presence

Most MSP companies are not local to your business, so often, support is not as immediate as having an on-site IT team. Your business needs to go through a process that usually involves calling someone or getting a ticket, then waiting for people to get back to you.  However, going through this process gives an opportunity for would-be hackers to get into your network.

When Do Banks and Financial Institutions Need Managed IT?

 

You’ll need Managed IT if you are: 

  • A financial institution with regulatory compliance requirements
  • A business that wants to save money on IT
  • An organization that aims to improve their cybersecurity
  • A company that needs 24/7 IT support
  • An organization that needs to back up and protect sensitive company and patient data
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On the contrary, here are the possible reasons why an MSP is not a good fit for you: 

  • You are not comfortable handling over full control of your IT to a third-party
  • You are confident that your existing IT team can handle the ever-evolving vulnerabilities and threats to your network
In that case, you may be better off on your own or benefit more from a co-managed IT.  
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How Much Does Managed IT for the Financial Industry Cost?

There’s no quick number that ITS can throw out for you to know how much you’ll be spending on Managed IT. What we can give you are the five key factors that can help you estimate and prepare the budget. Continue reading below to learn the five key factors that can affect an MSP’s price.

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1. Service Time Required

2. Number of users

3. Number of servers 

4. Amount of data 

5. Evolving needs 

How to Choose an MSP for Your Financial Business?

Deciding whether to partner with an MSP is one thing, choosing which one to partner with is another. You are basically entrusting your IT to someone outside the organization so it’s critical to find someone that you trust and can meet your specific needs.  

So before signing that contract, here are some tips for finding the best MSP for you. 

  • Check customer reviews

  • Find their service & price list

  • Look up their certifications

  • Schedule a meeting

Check customer reviews

As with other purchases you make, it is important to check other customers' experiences with the company before hiring an MSP. Good reviews from various people are a sign of a company doing things right.

If there are other banks or financial institutions partnered up with your potential MSP, then you can ask them for their experience.  

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Find their service & price list

Check if their services and price point are a match to your expectations. By checking this immediately, you can easily remove or add a company to your list of potential partners.  

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Look up their technician's certifications

Another thing you should look into when finding an MSP is their team
of experts. Are their IT technicians
certified? Are they capable and available at all times? By checking what their staff can do, you can evaluate if their claims can be backed up by their staff.  

businessman signing contract paperwork

Schedule a meeting to talk with their representatives

This last tip is crucial. Before setting up a meeting with a potential IT Partner, make sure that you have prepared a list of essential questions
to ask the MSP
.

If possible, try to visit your MSP's office or at least have a video
conference with the team involved in
providing support for your
company. This allows you to see their work environment and verify
their
expertise.  

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Ready to Get Managed IT for Your Financial Institution?

 There are a lot of things that go into finding and getting the right provider for your business. And we’re here to help you every step of the way. 

At ITS, we help hundreds of clients make intelligent choices about their technology. If you want to know where your financial business currently stands and how we can help you find a suitable IT solution, schedule a free network assessment with us today.

Schedule a Meeting Get a Free Network Assessment

Boss or ceo shake hand of male employee congratulating with job promotion at work

Ready to Get Managed IT for Your Financial Institution?

 There are a lot of things that go into finding and getting the right provider for your business. And we’re here to help you every step of the way. 

At ITS, we help hundreds of clients make intelligent choices about their technology. If you want to know where your financial business currently stands and how we can help you find a suitable IT solution, schedule a free network assessment with us today.

Schedule a Meeting Get a Free Network Assessment