No problem! We'll email you a PDF version of Co-Managed IT: A Complete Guide for Businesses that you can read in your free time.
Send a copy of this page to:
As a Managed IT and Co-Managed IT Service Provider (MSP), ITS has put together a guide to show you what Co-Managed IT services are, and what they offer your business.
Get ready – this is a comprehensive guide that will lay out everything you need to know to make an informed decision about Co-Managed IT for your business.
We’ll be answering the most common questions our clients at ITS ask. These questions include:
Not everyone is going to want to go through this entire review. We get it; it’s pretty detailed. You’ll find this guide more helpful if you:
By the end of this document, you’ll have a better understanding of Co-Managed IT and will be able to decide if it’s the right choice for your business.
Co-Managed IT is a service where your MSP partners with your in-house IT and they work in tandem to more efficiently manage and support your IT infrastructure.
Both your internal IT team and your MSP partner work together to improve your network’s security and efficiency. You’ll have peace of mind afforded by an on-site team supplemented by the support of an entire MSP behind them. There isn’t any pressure to hire more and more people; your MSP partner can scale with you as needs change.
Essentially, Co-Managed IT is a three-way partnership between your leadership team, your internal IT group, and your Co-Managed IT service partner.
Your Co-Managed IT service partner works to make your internal IT department look good. They handle the tasks your internal IT team doesn’t specialize in and let them focus on more important duties as well as the ones they’re best at.
Co-Managed IT providers can also supplement your IT department by offering the hardware and software they need to scale-out operations, manage systems more efficiently, and better secure your critical data.
A proactive Co-Managed partnership like this can reduce a lot of stress on business owners. Knowing that you have the back-up of an entire group of well-trained technicians without the huge price tag (if you had to hire them yourselves) allows you to focus your time on growing your company - and not just maintaining day-to-day operations.
Co-Managed IT is a three-way partnership that’s unique for each company. In our experience, the most successful Co-Managed IT partnerships are those that clearly find and define what you need.
For example, some questions to ask that help identify what you need could include: What are the challenges you face with your IT department? Is your one-person IT person or your larger IT team overloaded? Are you concerned about gaps in your network security, need help with regulatory compliance or are worried about hackers or ransomware?? Does your company need to transition to a new line of business application and you need project help to keep your business goals on track? Or maybe you recently lost an important leader or member of your IT department and you need to fill these gaps as soon as possible? After all, we find ourselves in a very tight labor market.
Once you’ve identified some of these key drivers and important needs for your business, then you can get an appropriate proposal from a service provider. Co-Managed IT is ultimately flexible and customizable – specific to what you need.
There’s a range of services that a Co-Managed partner can offer. Here’s a list of the most common Co-Managed IT offerings:
such as troubleshooting assistance, functioning as the helpdesk for employees, patching or upgrading software, backing up & protecting data
through better tools, process, and guidance
and infrastructure/network management
and project augmentation help
including migration assistance or management
including HIPAA, PCI, CMMC, etc.
if you have a rapidly expanding business
such as reporting, metrics, documentation, and incident/ticket tracking
and support of remote locations your business has
for your IT technicians when they need help
A critical point to remember is that Co-Managed IT services are not meant to replace your IT department. Co-Managed IT partners with your internal IT team to help them better manage your company’s technology
Co-managed IT is often linked with Managed IT because they offer similar services. But it’s critical to note that Managed IT and Co-Managed IT services are better fits for different businesses with varying goals and needs.
The reason they’re often interchanged is that there are some services that both Co-managed IT and Managed IT offer which overlap. They’re both meant to lessen the burden of managing an entire IT department. However, they are different based on the level of control you need over your technology investments.
In simple terms, Co-managed IT is a supplement to an existing IT team, while Managed IT steps in and functions as your in-house IT team.
Co-managed IT is meant to help support and scale your existing IT department, while Managed IT is intended to be your IT department.
There are benefits to Managed IT that you won’t get with Co-Managed IT, and vice versa. Each service comes with its own sets of pros and cons. Here’s a quick look at the pros and cons of Co-Managed vs. Managed IT services:
| Co-Managed IT | Managed IT | ||
| Pros | Cons | Pros | Cons |
| 1. It’s less expensive than Managed IT. | 1. Possible friction between in-house IT and Co-managed IT team, unless there is leadership buy-in | 1. Offload management of your IT infrastructure; focus on growing your business instead | 1. More expensive than Co-managed IT |
| 2. Functions as an escalation point for your IT team. | 2. Potential stepping on toes unless boundaries and expectations clearly defined | 2. No internal hiring costs to consider - just a monthly fee | 2. Depending on service plan, physical onsite support may be extra charge |
| 3. Focus your internal team on more important initiatives | 3. Scope of work that an MSP provides may not cover all facets of your technology | ||
Based on this list, some companies may find Managed IT services more appealing. If you’re part of that group, please read “Everything You Need to Know About Managed IT” to help you better understand Managed IT services.
But for others, Co-Managed IT services is a better choice. Let’s review the benefits of working with a Co-managed IT partner.
Co-Managed IT comes with a slew of benefits that aren’t related to Managed IT at all. It is a vital service in and of itself.
Here are the main benefits of Co-Managed IT solutions:
This is one of the most significant benefits of Co-managed IT. Get the best of both worlds by leveraging the institutional knowledge of your in-house IT team members while super-charging the support for your entire business with your Co-managed partner.
Co-managed IT is less expensive than Managed IT because the work load is shared between your internal team and your service provider. Generally speaking, Co-managed IT is roughly one-third less expensive than fully Managed IT.
Having a Co-managed IT team is a great backup plan when your IT team gets stuck on a thorny support task or get overwhelmed with the volume of tickets.
Co-managed IT services come with an entire team of IT experts. The total cost of individually hiring these experts is much higher than that of a Co-managed IT investment.
By partnering with a dedicated Co-managed IT team, you can fill in the security gaps of your current cybersecurity posture to better protect your company and its important data.
However, there are some disadvantages of Co-managed IT to consider before investing in this type of service.
For a Co-managed IT model to be truly effective, it requires leadership buy-in and participation. If your company has technical debt to overcome, you may need to be prepare for appropriate investment to solidify and secure the foundations of your IT systems.
This is a tricky one. It’s up to the leadership team to make it clear to internal IT that a Co-Managed IT team is not there to replace them, but to partner with them to add value to the company and drive overall business results.
Change can be scary and a challenge to an organization. As you introduce enhancements and changes to your IT infrastructure there may be some impact to your user base – especially if the new team makes security changes. Demonstrate the Why and proactively communicate to lessen impact.
Only have a one-man team, that is often overloaded
Missing a leader in your IT team
You have projects that you need to finish but can’t do due to lack of staff
Lack of budget to hire entirely new staff and get a complete set of equipment
You want to keep current IT staff but need more people
You have a distributed workforce in multiple locations
You have around 50 to 75 employees or are continuing to grow
You want both in-house and external technicians.
Your business has specialized needs.
Your company is growing and needs IT staff, ASAP
You want continuous IT support.
You have a large enough network that you want others to help you manage.
Having all of the previous qualities is a good indicator that you need Co-Managed IT.
If you’ve identified yourself as someone who needs Co-Managed IT, you’re now asking yourself: well, how much is it going to cost?
Unfortunately, there isn’t one straight answer for this. Remember, Co-Managed IT is a flexible service, which is why its prices are also pretty flexible.
However, a good price range to start at is $100-$200/user per month + one-time onboarding fees. There are a lot of factors that go into this price, which can cause the price to go either up or down on this sliding scale.
Your provider needs to know how many locations they’re supposed to support. The higher the number of locations are, the higher the price point.
Co-managed IT is priced per user. The more users you have, the higher the cost is. The good news is that the lower number of users you have, the less the cost.
This is an essential factor in your monthly bill. What does your current IT setup look like, and what services do you need because of it?
Take these factors into consideration when estimating the cost of Co-Managed IT.
And aside from the monetary costs, evaluate the time and effort you’re willing to invest in Co-Managed IT.
It’ll take around a month or two before a Co-Managed team can completely support your in-house IT. The main decision-makers of your business also need to coordinate with your Co-Managed IT team consistently. That way the Co-Managed team’s actions are aligned with company goals.
Now that you’re aware that Co-Managed IT is a complementary team for your in-house IT, it’s time to decide if you’re going to invest in it or not.
Getting a service that’s geared towards filling in the gaps of your in-house IT is great for both your in-house IT staff and your overall business goals. They’ll be able to help with big projects, escalated issues, and security breaches – things that could have fallen into the wayside if you’re stuck in sticky situations.
At ITS, we’ve helped our clients get Co-Managed IT services that are fit for their business. Most companies need Co-Managed IT when they find themselves in the following Scenarios:
We’ve also walked them through the price of Co-Managed IT – which is around $100-$250/user per month. However, the final cost of Co-Managed IT will always be dependent on your business needs.
To get a customized Co-Managed IT action plan for your business, please contact us for a meeting. You can also schedule a free network assessment for a holistic review of your IT setup to help identify risks to your business.
To get a customized Co-Managed IT action plan for your business, please contact us for a meeting. You can also schedule a free network assessment for a holistic review of your IT setup to help identify risks to your business.
