An Honest Comparison of Tempe MSPs: ITS vs. TeamLogic IT

Finding the right IT support company for your Tempe-based business is crucial for success in today's digital landscape. You're essentially looking for someone to manage some of your most important assets: your data and technology. Being picky is expected. 

As an IT support company serving Tempe small to mid-sized companies, Intelligent Technical Solutions (ITS) understands how vital it is to find the best fit for your business. To help you in your search, we took a close look at two of the more well-known managed service providers (MSP) in the area: TeamLogic IT and us (ITS). 

However, before we get into it, it’s important that we mention that we’ve done everything in our power to make this article as objective as possible. That’s why we’ve made it a point of only stating facts that anyone, including you, can find on each other's websites. That includes each company’s information, prices, services, and reviews. 

Hopefully, that will make it easier for you to make an informed decision and find the best managed IT service provider for your business in Tempe. 

Unbiased MSP Comparison  

So, why are we talking about our competitors? Because even though we strive to provide the best service we possibly can to our customers, we’re not always going to be a good fit for everyone. There are other reliable IT support companies in the Tempe area that might better meet your needs. 

Helping you find the perfect match is our goal with this article. That’s because managed IT only works when you and your provider work well together. Hopefully, this guide will help you choose the right one for your business. 

In addition, honesty and transparency are part of our core philosophy. We are committed to providing you with unbiased information, even if that puts us in a less favorable light. That’s because factual information is more valuable now than ever. In other words, we do it because it’s the right thing to do. 

That’s why in this article, we promise to be as objective as possible. There may be information we couldn’t collect from TeamLogic IT’s website, but this article should give you a basic idea of the similarities and differences. 

TeamLogic IT 

TeamLogic IT is a national provider of IT services and solutions for businesses of all kinds. The firm delivers solutions tailored to your unique business goals and challenges because they understand that not all organizations are alike. They have over 243 locations nationwide and over 15 years of experience. 

Service Offerings 

TeamLogic IT offers the following services:   

• Managed IT Services 
• Cloud Services 
• Cybersecurity 
• Regulatory Compliance 
• Risk Assessments 
• Data Backup and Recovery 
• Data/Voice/Connectivity 

Industries Served   

TeamLogic IT serves a wide range of sectors, including: 

• Healthcare 
• Legal Services 
• Financial and Insurance 
• Manufacturing and Distribution 
• Non-Profit 
• Construction and Contracting 
• Education 
• Accounting

As with ITS, you can approach their sales team to discuss your options even if your business isn’t part of these fields.

Pricing  

TeamLogic IT does not mention its rates on its website. However, you can request a consultation to get more in-depth info regarding their rates and services. 

Awards, Nominations, or Certifications  

TeamLogic IT has received several prestigious accolades including a ranking from Channel Futures MSP 501 in 2021. The firm also ranked #1 in the IT services category in Entrepreneur’s annual Franchise 500 list and named as one of the fastest growing private companies in Inc. magazine's 5000 list. 

Google Rating and Client Reviews 

TeamLogic IT’s Tempe location has an average rating of 5 out of 5 stars from 20 reviews on Google. Their Facebook rating also sits at 5 out of 5 stars from 2 reviewers. You can find case studies and testimonials from their company website as well.  

Guarantees 

TeamLogic IT does not explicitly declare any guarantees regarding its services. However, that does not mean they don’t have any. You can ask about any possible guarantees they offer when talking to their team.  

Intelligent Technical Solutions 

Founded in 2003, ITS has been helping businesses grow and thrive by leveraging technology to improve their productivity and efficiency for almost two decades. The company is currently in the process of expanding its range of support, establishing satellite offices across the country, including one in Chicago, Detroit, Las Vegas, Oakland, Phoenix, San Francisco, Tempe, and Los Angeles.  

Service Offerings 

ITS offers the following services:   

• Managed Services  
• IT Strategy  
• Cybersecurity  
• Cloud Computing 
• Backup and Disaster Recovery 
• Co-Managed IT  
• Data Analytics  
• Microsoft SBS Installation Maintenance  
• Hardware Upgrades  
• Computer Virtualization  
• Distributed File Collaboration 
• VoIP Phone  
• Business Internet

Industries Served   

ITS manages technology for companies in a wide range of industries, including but not limited to:  

• Architecture & Design  
• Automotive  
• Biotechnology  
• Construction  
• Finance and Insurance  
• Healthcare  
• Law Offices and Law Firms  
• Logistics and Distribution  
• Manufacturing  
• Nonprofit  
• Retail 

Pricing  

ITS has a pricing page for interested clients, and our services are paid on a monthly basis. We offer three tiers for our services depending on your organization’s needs. Here is a rough guide for our service rates: 

• Core includes the basic security solutions that all businesses need. The plan costs $150 per user, per month. It includes standard managed services and cybersecurity staples such as end-point detection and response, multi-factor authentication, email anti-spoofing and more.  
• Secure a plan designed for businesses looking for multi-layered protection and cyber insurance compliance needs. It costs $185 per user per month. The plan was made to comply with most insurance needs. Secure includes everything from the core plan with the addition of advanced cybersecurity solutions that include active threat hunting, detection and response, threat intelligence, security training, and a lot more. 
• Enterprise is the premier choice for businesses that need to meet high regulatory compliance goals. It is our full-stack offering that includes everything from the previous plans with the addition of enterprise-level cybersecurity services. The investment for the Enterprise plan is $230 per user, per month. It includes sophisticated security solutions like SIEM (Security Incident and Event Management), your own virtual chief information security officer (CISO), and more.  

Awards, Nominations, or Certifications  

ITS has been recognized by Channel Partners, Taylor Business Groups, UpCity, Expertise, and MSSP Alert as one of the best Managed IT Service providers. Our technicians have CompTIA, CISCO, 3CX, VEEAM, and Microsoft certifications. Our company leadership has participated in tech interviews for various institutions, such as MSP Success Magazine, Channel 20, and Fox News. 

Google Rating and Client Reviews 

ITS has an average rating of 4.6 out of 5 stars from nearly 200 reviews across all our locations. Our Facebook rating is slightly lower at 4.5 out of 5 stars from 30+ reviewers. On our website, you can find in-depth case studies and video testimonials regarding the impact of our work on our clients.  

Guarantees 

ITS offers an unconditional 365-day total satisfaction guarantee on all technology service plans, or the agreement can be canceled within 30 days. 

ITS vs. TeamLogic IT: A Quick Comparison  

Which Managed IT Provider in Tempe Should You Choose?  

Finding the better MSP between TeamLogic IT and ITS isn’t an easy choice to make. Both firms have their own specializations, and unique selling points. The choice is entirely up to you to decide which company best fits your needs and resources.  

We may have provided you with unbiased facts in this article, but finding the right partner is not a choice you should base solely on what’s available on a company website. The best way to go about choosing the best Managed IT company for your business is to speak directly to the representatives. 

Here are some of the things you may want to consider before making your choice:  

• How will you measure the success of the partnership?  
• How can IT support your business goals?   
• How does each MSP’s service desk work?  
• What do other people say about the MSP?  
• How much will it cost?   
• What’s included in your contract?   
• What will cost extra? 

We encourage you to check out other providers in the area as well and use our checklist, Questions to Help You Evaluate a Managed IT Provider. And if you’d like to learn more about our managed IT services and what sets ITS apart as an MSP in Tempe, schedule a meeting with our representatives today. Or, if you’d like to do some more research on our business, visit our Managed IT page.