Losing efficiency because of IT downtime costs big bucks. In a field that demands high levels of competitiveness and competence, having outdated IT causes:
The recent CDK Global cyber attack is not just another security setback—it's a call to action. It's time for auto dealers to critically evaluate and enhance their cybersecurity frameworks, including incident response playbooks, business continuity plans, and third-party vendor management.
It’s time to ask the tough questions: Will this be the catalyst for dealerships to strengthen their cyber defenses and response strategies? What about the legal challenges and public relations fallout? CDK is not the only vendor car dealers should be asking difficult questions to, but also their IT provider, their software vendors, and their insurance company all need to have a role in making dealers safe.
Incident Response Playbook:
Develop a robust playbook that includes technical responses as well as strategic communication/PR plans to manage messaging and reputation during a crisis.
Vendor Management:
Establish rigorous processes to assess and monitor third-party vendors, recognizing that each integration adds layers to your risk.
Compliance and Audits:
Ensure DMS vendors are subjected to regular audits as demanded by OEMs, reinforcing the security of your operational backbone.
Broadened Threat Assessment:
Integrate assessments of third-party interactions and communication strategies in your BCM.
Diversified Operational Workflows:
Plan for operational continuity that addresses potential vulnerabilities from both internal systems and third-party tools.
Regular BCM Testing:
Test your business continuity plans, including scenarios involving third-party failures and communication breakdowns.
Managed Detection and Response (MDR):
Deploy MDR tools to actively monitor and mitigate threats.
Security Awareness Training:
Continually train staff to identify phishing and related attacks.
Two-Factor Authentication (2FA):
Implement better authentication protocols to guard against unauthorized access and protect sensitive data.
Expert Consultation:
Engage with cybersecurity experts to optimize your incident response and recovery strategies.
Let ITS handle the technical issues so you can focus on moving your inventory and staying on top of your business.
"I believe our two companies like to do the right thing, and so it was an immediate fit. And we haven't looked back. I have ITS on my side and that inspires a lot of confidence in me."
Matt Ryan, Director of Operations | The Niello Company
"I felt good about our relationship when we started in 2021, and I feel even better about it now. The amount of resources that you have, the support that we get from all the different people, I think it's fantastic. It's only been positive. I have ITS on my side and it inspired a lot of confidence in me to have that to fallback on and to move forward with."
Matt Ryan, Director of Operations | The Niello Company
"If you are on the fence with working with its, I would say there's a lot of benefits that [they] bring to the table. There's the assurance that if something major does happen, that you have a team of technicians behind you that have expertise in multiple different levels. What really eases my mind knowing that if something does happen, [ITS is] there to go ahead and jump in."
Robert Geisner, IT Manager | The Niello Company
"What you don't want is someone from another country shutting you down and taking all of your money, because this is our livelihood. You are keeping us secure so we can sleep at night and help us make sure all of our 600+ employees have a job tomorrow."
Tully Williams, Fixed Operations Director | The Niello Company
You deserve better than “ok” tech. Having reliable IT infrastructure clears obstacles for your team. Managed IT provides the following services, and more, to help your company thrive.
ITS serves businesses across the United States. With a strong presence in key locations, you can easily connect with a local team to discuss your technology needs. Our main service areas include:
No matter where you are located in the US, ITS can provide the expertise you need to grow your business.
You can pick up the phone and expect a service coordinator to receive your request. If you have an urgent issue, we will connect you with the next available technician. If a user or system is down, you can expect support in a few minutes. We offer 24/7 IT Support to all our clients.
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