If you’re looking for IT support in Olympia, you’ve probably looked online for the best Managed IT companies in your area. Two names - Intelligent Technical Solutions and PC Technologies - have probably popped up.
But how do you know which one is better for your business?
Why compare ITS vs. PC Technologies?
Right off the bat, Intelligent Technical Solutions (ITS) and PC Technologies are well-established and respected businesses in the Olympia area. It’s tough to choose between them.
As a provider with years of experience in the business, we at ITS understand how critical it is to find the right IT support. Therefore, we have created this article to objectively compare ourselves and another provider, PC Technologies, and let you decide which is more suitable for your business.
In the interest of fairness, we’ve stuck to information that’s easily verifiable and accessible online. The following details such as:
- Company size and history
- Services provided
- Pricing
- Guarantees
- Reviews
These are all found through official online channels like company websites, LinkedIn profiles, and Google Business profiles.
The main two goals for writing this comparison article are:
- To help businesses find the best MSP for their needs and,
- To help companies to make informed decisions.
By the end of this article, you’ll have the relevant information to decide on the company you’d like to work with for your business
PC Technologies
PC Technologies’ main goal is to provide enterprise-level IT practices and solutions to the small business sectors with small business prices.
1. Company Background
PC Technologies has served the Olympia area since 2003, the same as ITS. They have around 70 employees worldwide and have stuck to providing services for small and medium businesses in Olympia. PC Technologies focuses on Thurston, Pierce, Lewis, and Mason Counties.
2. Service Offerings
PC Technologies offers Managed IT, Data Services, Cloud Computing Services, Business Communication, Security Services, Software and Hardware Services, and Industry-specific IT management such as Healthcare and Legal IT management.
They have services such as printer management, high-speed internet consulting, and more.
3. Industries Served
PC Technologies mainly handles the IT of small to medium-sized businesses but has made it a point to emphasize they manage the IT of the following industries:
- Healthcare
- Law
Like ITS, companies outside these industries can still contact PC Technologies to inquire about services.
4. Guarantees
PC Technologies doesn’t have any specific guarantees but does promote proactive IT.
5. Awards and Nominations, Certifications, or Compliances Followed
PC Technologies doesn’t mention any specific awards or nominations. However, they list the following certifications on their website:
- Microsoft Certified Solutions Expert (MCSE)
- IT Infrastructure Library (ITIL)
- Project Management Professional (PMP)
- Linux Professional Institute certification (LPIC)
- Red Hat Certified Engineer (RHCE)
- VMWare Certified Professional 6 - Data Center Virtualization (VCP6-DCV)
- CompTIA Server+, Network+, Security+
6. Google Rating and Client Reviews
PC Technologies has an average of 5/5 stars on Google ratings based on 13 client reviews.
They also have client testimonials on their website regarding their services, which provide valuable information about their business practices.
7. Pricing
PC Technologies doesn’t state how much their services cost on their website but do indicate that they charge a fixed monthly fee for each service.
Read: How Much Does Managed IT Cost? (5 Price Factors)
Intelligent Technical Solutions
ITS’ motto is “Helping businesses thrive by managing their technology.” Throughout the years, they’ve done their best to succeed.
1. Company Background
Intelligent Technical Solutions was founded in Las Vegas in 2003 and has since established branches in Olympia, Tempe, Chicago, Detroit, Los Angeles, Phoenix, and San Francisco. They have around two hundred employees worldwide, and their main branch is still in Las Vegas, Nevada.
Their business has three core values: Be a Creator, Have an Open Mind, and Do the Right Thing.
2. Service Offerings
ITS offers Managed IT, Co-managed IT, Cloud Computing, VoIP Phones, Data Analytics, Cybersecurity, and Business Internet.
They also assist with Backup and Disaster Recovery for Businesses, IT Consulting, Microsoft SBS Installation Maintenance, Hardware Upgrades, Computer Virtualization, Distributed File Collaboration, Data Recovery, and IT Support.
3. Industries Served
ITS handles the IT of companies in the following industries:
- Architecture & Design
- Healthcare
- Retail
- Manufacturing
- Automotive
- Biotechnology
- Construction
- Finance and Insurance
- Law Offices and Law Firms
- Logistics and Distribution
- Nonprofit
Companies outside of these industries can still approach the company for their services.
4. Guarantees
ITS offers an unconditional 365-day total satisfaction guarantee on all technology service plans, or the agreement can be canceled within 30 days.
5. Awards and Nominations, Certifications, or Compliances Followed
On ITS’ about us page, they list down different awards and certifications their company has. They have been recognized by Channel Partners, Taylor Business Groups, UpCity, Expertise, and MSSP Alert, as one of the best Managed IT Service Providers for their excellent service and technical skills.
Their technicians also have certifications from CompTIA, CISCO, 3CX, VEEAM, and Microsoft, showing their expertise in these services, with company leadership participating in tech interviews for various institutions such as MSP Success Magazine, Channel 20, and Fox News.
Read: What Are the Qualifications of IT Technicians Working at an MSP?
6. Google Rating and Client Reviews
ITS has an average of 4.6/5 stars on Google ratings and client reviews for the central Las Vegas branch. When considering all ITS locations, they have an average rating of 4.9/5 stars.
They also have 192 client reviews you can read to get insight into how they conduct their business.
Their about us page also has in-depth case studies and video testimonials regarding their current partners.
7. Pricing
ITS has a pricing page for interested clients, and their services are paid monthly. They offer different tiers for their services, targeting companies with additional needs.
ITS’ Managed IT services start at $140 per user monthly, Cloud Computing services start at $50 per user monthly, VoIP Phones (AKA 3CX Basic Plans) start at $20 per phone extension, and Business Internet starts at $80 per month.
ITS vs. PC Technologies: A Quick Look
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Intelligent Technical Solutions |
PC Technologies |
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Company Info |
Established in Las Vegas (2003), and currently has almost 200 employees from around the world. Goal: Helping businesses thrive by managing their technology. |
Established in Olympia (2003) and currently has almost 70 employees from around the world. Goal: to provide enterprise-level IT practices and solutions to the small business sector, with small business prices. |
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Service offerings
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Managed IT Co-managed IT Cloud Computing VoIP Phone Data Analytics Cybersecurity Business Internet |
Managed IT Co-managed IT Security Services Cloud IT IT Data Services Hardware Services Software Services Business Services |
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Service locations and industries served
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Chicago, Detroit, Los Angeles, Phoenix, San Francisco, and Las Vegas, Olympia, Tempe Industries*:
*These were listed on the website, but regardless of industry you can still approach the company for IT services. |
Olympia (particularly Thurston, Pierce, Lewis, and Mason Counties) Industries*:
*These were listed on the website, but regardless of industry you can still approach the company for IT services. |
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Pricing |
Managed IT: Starts at $140 per-user monthly Cloud Computing: Starts at $50 per-user monthly VoIP Services: Starts at $20 per phone extension Business Internet: Starts at $80 per month *Other plans and plan details can be found on pricing page |
Prices aren’t provided on the website, but you can contact them for their flat-rates for Managed IT. |
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Awards and nominations, certifications, or compliances followed |
Awards from: Channel Partners, Taylor Business Groups, UpCity, Expertise, MSSP Alert Certifications:
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No specific awards or nominations mentioned. Certifications:
|
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Google rating and client reviews |
Has an average of 4.6/5 stars and 192 reviews. Has case studies and video testimonials on the website. |
5/5 stars and 13 reviews. Has different written testimonials on website |
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Guarantees |
Unconditional 365-day total satisfaction guarantee on all technology service plans or the agreement can be canceled within 30-days |
No specific guarantee stated, but promote proactive IT. |
Ready to Get Reliable IT Support in Olympia?
At the end of the day, you deserve to see the benefits of both companies in order to make an informed decision.
As in any comparison or service provider evaluation, there is no “best” choice. Each company has its strengths and weaknesses, and each company is likely to perform better or worse in any given situation. There is very little to gain from a competitive mindset here; both organizations offer similar services across the board, and both are quite successful organizations with excellent reputations.
However, if you’d like to learn more about our managed IT services and what sets ITS apart as an MSP in Olympia, visit our Managed IT page.
