Objective Comparison of Chicago Managed Services: ITS vs. Framework IT

Are you struggling to choose the best Managed IT service provider for your organization?  

As a Managed IT services provider in Chicago with years of experience serving businesses of all shapes and sizes, Intelligent Technical Solutions (ITS) understands how crucial it is to find the right fit for your business. So, in this article, we wrote this article to objectively compare ourselves and another managed service provider in Chicago, Framework IT, and let you decide which is more suitable for your business. We compared based on the following criteria:  

• Service offerings  
• Industries served  
• Guarantees  
• Notable awards, accolades, and certifications  
• Google rating and client reviews  
• Pricing 

Honest and Objective MSP Comparison 

So, why are we talking about our competitors?  

We recognize that our solution is not the right fit for everyone. We know we aren’t the only IT support company in Chicago. We also understand that savvy consumers compare the different aspects of providers before making a decision.  

Because we believe in honesty and transparency, we are committed to providing unbiased information to help people like you find the right MSP to meet your needs.  

Every important relationship is built on trust and mutual respect, which is why we publish articles like this. We know there are areas where our competition shines and areas where we excel. We also understand that healthy competition benefits us, our industry, and our customers.  

That’s why we’ve done everything to make this article as objective as possible by only stating facts that anyone, including you, can find on each provider’s website. There may be information we couldn’t collect from Framework IT’s website, but this article should give you a basic idea of the similarities and differences. 

Framework IT 

Framework IT was established in 2008. They specialize in IT support, strategy, and security for companies that want to form an agile IT environment. They have a mid-sized team and center their decisions around teamwork, pride, relentlessness, integrity, and inclusion. 

1. Services Offered 

Framework IT offers the following services:  

• Managed IT 
• IT Strategy 
• Cybersecurity 
• Cloud Computing 
• Unified Communications 
• VoIP Phone 
• Business Internet 

2. Industries Served 

Framework IT does not expressly state which industries they serve. However, they have case studies for the following: 

• Law Firms 
• Local Exchange Carrier 
• Logistics 
• Manufacturers 
• Medical Groups 
• Mortgage Brokers 
• Nonprofit 
• Small Municipalities 

You can approach their sales team to discuss your options even if your business isn’t part of these fields. 

3. Guarantees 

Framework IT doesn’t explicitly declare any guarantees regarding their services; however, you can still ask about any possible guarantees when talking to their team. 

4. Notable Awards, Accolades, and Certifications 

Framework IT features awards from Inc. 5000, Channel Future, Expertise, Channel Partners, Better Business Bureau, Techreviewer, and Digital. They’ve also won the following titles: 

• “Best and Brightest Places to Work For in 2021” 
• “Best Managed IT Service Provider of 2020” 
• “Top IT Service Company of 2020” 

Their team members have participated in various tech podcasts and interviewed for publications like the Washington Post as well. 

5. Google Rating and Client Reviews 

Framework IT’s Google rating currently sits at an average of 4.9 out of 5 stars from 29 reviews. They also have case studies about their clients on their website. The company currently doesn’t have ratings on their official Facebook page. 

6. Pricing 

Framework IT does not explicitly mention their rates on their website, but they have a pricing calculator that will give you a custom quote based on your answers to the questions. After filling out the calculator, representatives from Framework IT will send the quote to your email address. 

Intelligent Technical Solutions (ITS) 

Founded in 2003, Intelligent Technical Solutions (ITS) has been in the business for nearly two decades and has established branches in Las Vegas, Chicago, Detroit, Los Angeles, Phoenix, and San Francisco. We have around two hundred employees worldwide, and our main office is in Las Vegas, Nevada. 

1. Services Offered 

ITS offers the same services except for Unified Communications. Apart from the above, we also provide the following: 

• Co-managed IT 
• Data Analytics 
• Backup and Disaster Recovery 
• Microsoft SBS Installation Maintenance 
• Hardware Upgrades 
• Computer Virtualization 
• Distributed File Collaboration 

2. Industries Served  

ITS handles the IT of companies in a wide range of industries, including but not limited to: 

• Architecture & Design 
• Automotive 
• Biotechnology 
• Construction 
• Finance and Insurance 
• Healthcare 
• Law Offices and Law Firms 
• Logistics and Distribution 
• Manufacturing 
• Nonprofit 
• Retail 

3. Guarantees 

ITS offers an unconditional 365-day total satisfaction guarantee on all technology service plans. Clients who aren’t happy with our service can cancel the agreement within 30 days. 

4. Notable Awards, Accolades, and Certifications 

ITS has been recognized by Channel Partners, Taylor Business Groups, UpCity, Expertise, and MSSP Alert as one of the best Managed IT Service providers. Our technicians also have CompTIA, CISCO, 3CX, VEEAM, and Microsoft certifications. In addition, our company leadership has participated in tech interviews for various institutions, such as MSP Success Magazine, Channel 20, and Fox News. 

5. Google Rating and Client Reviews

ITS has an average rating of 4.6 out of 5 stars from nearly 200 reviews across all our locations. Our Facebook rating is slightly lower at 4.5 out of 5 stars from 30+ reviewers. On our website, you can find in-depth case studies and video testimonials regarding the impact of our work on our clients. 

6. Pricing 

ITS has a pricing page for interested clients, and our services are paid monthly. We offer different tiers for our services depending on client needs. Here is a rough guide for our service rates: 

• Managed IT: Starts at $140 per user per month 
• Cloud Computing: Starts at $50 per user per month 
• VoIP Phones (3CX Basic Plans): Starts at $20 per phone extension 
• Business Internet: Starts at $80 per month 

ITS vs. Framework IT: A Quick Comparison 

Which Managed IT Provider in Chicago Should You Choose? 

Finding the better MSP between Framework IT and ITS isn’t an easy choice. Both have their own specializations, locations, and rates. It’s ultimately up to you to decide which company best fits your needs and resources.  

Here are some of the things you may want to consider: 

• How will you measure the success of the partnership? 
• How can IT support your business goals?  
• How does each MSP’s service desk work? 
• What do other people say about the MSP? 
• How much will it cost?  
• What’s included in your contract?  
• What will cost extra?

We encourage you to check out other providers as well and use our checklist, Questions to Help You Evaluate a Managed IT Provider. If you’d like to learn more about our Managed IT services and what sets ITS apart as an MSP in Chicago, schedule a meeting with our representatives today or visit our Managed IT page.