Upgrading when he initially had to swallow down the initial prices seemed like a surprising move. However, Kassab clarified that IT services are “where you get what you pay for”.
“So in the beginning I believe that we were on a lower plan that provided us value but I needed more,” Kassab said. “And then when we increased our plan, and the amount of money that we did spend, it’s priceless today.”
The Experience with ITS as an MSP
When asked what JARS got out of a Managed IT partnership, Kassab said that it helped free the team to focus on building the business instead of dealing with IT issues.
“It helps keep our operation afloat,” he continued, “And the more that we’re operating in a productive way based off technology, it gives us more time to focus on our stories.”
“I guess the more IT support that the team has, the further we've gotten. We've been doing this business for less than four years and the growth has been phenomenal. So I would say all parts of it have helped in every way.”
Kassab also talked about his experience with key personnel at ITS, specifically Brian Kaminsky and Michael Brown.
“When I originally met Brian, he was more of an individual owner and we've always had a great relationship. We’ve created a great friendship this whole time.”
“And then I was introduced to Michael from Brian and I feel the same exact way about him. The only difference is I get a chance to see Brian more often. Michael’s always available through video call, email, or text but both are great to work with. Very friendly.”
When Kassab has questions or requests and needs to talk to ITS, he described talking to them as almost like getting on a call with one of his colleagues or friends.
How Solid Managed IT Support will Help JARS Grow Next
JARS has come far from the beginning of viewing IT as an expense they needed to deal with to an investment that helps their employees focus on building the company story.
When asked about the future of JARS and ITS’ partnership, he said “We're still in those stages where we're still trying to complete a lot of projects, but they've been moving fairly well and the biggest thing is we're getting a lot done.”
“Having ITS, to be honest with you, putting all the pieces together for us and utilizing all of it properly, has been a blessing for us, which has allowed us to grow and scale as we have been these last three years.”
“A solid company that continues to have growth is going to be here for a long time, and I plan to keep the relationship [between JARS & ITS] for that long as well.”
“We were kind of blessed from the beginning,” he said.
"And you know, we couldn't eliminate you guys if we wanted to,” Kassab said with a smile.
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