Careers at Intelligent Technical Solutions

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Compensation:

Pay rate raanges from $16.85/hour up to $25.30/hour and may vary by experience and location.

Benefits:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic server issues.
• Basic networking issues. 
• Answer incoming Quick Fix calls from clients.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
•  Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Compensation:

Pay rates ranges from $25.30/hour up to $30.35 and may vary by experience and location.

Benefits:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic server issues.
• Basic networking issues. 
• Answer incoming Quick Fix calls from clients.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
•  Active IT Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Compensation:

Pay rates ranges from $28.81/hour up to $34.56 and may vary by experience and location.

Benefits:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Networking issues of any kind.
• Escalation point for technicians

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels.
• Minimum of five years' experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Compensation:

Pay rates start at $48.03/hour up to $55.58/hour and may vary by experience and location.

Benefits:

Are you a natural problem solver with a knack for building relationships? Intelligent Technical Solutions is seeking an Outside Sales Representative who goes beyond traditional sales. In this role, you’ll act as a business advisor, helping executives and business owners leverage our vast resources to solve their unique challenges. If you’re driven to create growth and revenue while providing meaningful solutions, we want you on our team.

Job Responsibilities:

• Prospecting and visiting possible clients.
• Sell to businesses in an ever growing and always evolving technological environment.
• Attend Sales Meetings and Trainings.
• Report weekly deals.
• Update HubSpot with deals made.

Job Qualifications:

• The key skills and qualities of an Outside Sales Representative are: Coachable, Competitive, Diligence, Excellent Communication Skills, and Willingness to learn.
• Has at least 2 years of Sales experience with background in prospecting and b2b sales.
• A valid driver's license, vehicle insurance, and vehicle that you can use for traveling to and from clients' office and our office.

Job KPIs:

• Schedule 2 First Time Appointments.
• Close new log revenue in accordance with quarterly quotas.

Compensation:

Pay rate starts at $80,000/annum up to $100,000/annum and may vary by experience and location.

Benefits:

• Paid US Holiday
• Paid Time Off
• Comprehensive Health Plans
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Retirement Security
• Health & Wellness Program
• Salary Advancement

Apply Here!

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for Tier 1 technicians

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Compensation:

Pay rates start at $28.36/hr up to $32.18/hr and may vary by experience and location.

Benefits:

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license, vehicle insurance, and access to a vehicle for client visits.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Compensation:

Pay rate ranges from $34.56/hour up to $41.28/hour and may vary by experience and location.

Benefits:

Establishes and maintains Client business level strategic relationships, then utilizing and building on these relationships to better understand Clients’ business goal and objectives. The VCIO is responsible for establishing technology budgeting and strategic roadmaps for Clients that both reduce business risk and facilitate technology improvements across the business.

Job Responsibilities:

• Perform regular onsite or remote Strategic Business Reviews (SBRs) with key Client stakeholders.
• Maintain and secure existing IT infrastructures.
• Maintain frequent remote unique touches with Clients.
• Maintain, plan and develop a strategic roadmap profile for each Client.
• Complete VCIO alignment reviews, based on Technology Alignment Reviews.
• Maintain clear and precise business and alignment objectives for each Client.
• Maintain Clients’ technology budgets.
• Contribute to the maintenance of the ITS Standards Library.
• Actively participate in the Standards and Alignment Committee.
• Design and present technology proposals (in coordination with Design Desk).
• Provide professional services with a backlog of project work.
• Review project results for success criteria outcomes, budget, timelines, and client experience.
• Maintain strong Client relationships.
• Keep abreast of the development of relevant IT and telecommunication systems, hardware and software applications within the industry.
• Conduct thorough checking and self-checking of information and documentation.
• Maintain Strategic Business Review files and keep related documentation in order.
• Assist in the training, mentoring and development of staff.
• Perform general office duties as required.
• Liaise with, manage, and advise Clients, other consultants, and contractors and attending meetings as required.
• Perform other appropriate duties and responsibilities as assigned.
• Adopt continuous learning and improvement processes in all aspects of the position.
• Implement, participate, and promote Company Policies and Procedures.
• Maintain a close coordination and working relationship with the Alignment Team.
• Bridging the gap between the client/business and the Alignment Team and Service Org.
• Investigate solutions based on individual client needs.
• Present specifications and requirements for purchasing of new servers, networking equipment, cloud solutions, etc. to the Design Desk Team.
• Review workplans presented by the Design Desk Team to ensure goals are being met for client.
• Proactively plan/review projects with clients that align with client’s business needs.
• Liaise with, manage, and advise customers, other consultants, and contractors and attend meetings as required.
• Collaborate with other departments to deliver outstanding customer service

Job Qualifications:

Experience/Skills

• Strong all-round knowledge of IT and telecommunications infrastructure, hardware and software applications.
• Qualifications in Business development/Computer Science/Information Technology or equivalent.
• Demonstrated experience and knowledge of network and workstation operating systems, and Microsoft Windows operating system.
• Demonstrated experience with web and internet technologies.
• Solve business problems with technology solutions as a competitive advantage.
• Basic understanding of business concepts and challenges.
• Maintain high positive customer satisfaction and relationship building as a trusted advisor.
• Ability to retain clients by delivering customer satisfaction.
• Ability to discuss technical items with non-technical decision makers in business terms and with business acumen.
• Demonstrated ability to manage multiple priorities and follow through.
• Self-motivated with the ability to work in a fast-paced environment with little to no supervision.
• Ability to act with a sense of urgency while paying attention to detail.
• Ability to lead a team in a positive, effective, and efficient manner.

Aptitude and Interpersonal Skills

• Strong communication (written and verbal) with business executives and decision-makers.
• High level organizational, project management, coordination and prioritization skills.
• Strong problem-solving skills and self-learning.
• Show initiative when undertaking tasks.
• Able to work well both within a team environment and autonomously.
• Good task management and multi-tasking skills.
• High degree of confidentiality.
• High degree of punctuality.
• Ability to take, interpret and follow instructions.
• Client service orientation.
• Ability to work with staff at all levels of the Company.
• Committed towards undertaking duties efficiently with a strong attention to detail.
• Professional personal presentation.
• Awareness of and ability to work in accordance with Company Policies and Procedures.
• Negotiation and persuasion.
• Active listening.
• Positive attitude

Job KPIs:

• # of SBRs with clients completed
• # of Clients with Overdue SBRs (Target 0)
• # of Clients without a Scheduled SBR (Target 0)
• # of Proposals/Quotes Sent
• Total $ Value of Proposals/Quotes Sent
• # of Proposals/Quotes Won
• Total $ Value of Proposals/Quotes Won
• Opportunities Overdue (Target 0)

Compensation:

Pay rates start at $100,000.00 per year and may vary by experience and location.

Benefits:

Job Description:

As a Billing & Audit Assistant at Intelligent Technical Solutions, you will support the organization’s purchasing and client billing processes, ensuring that all invoices are accurately generated, reviewed, and sent to clients on time. You will also be responsible for ensuring that monthly audits and reports are completed accurately and promptly. This role requires strong attention to detail, excellent analytical and problem-solving skills, effective communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Job Responsibilities:

• Prepare and generate accurate client invoices based on contracts, services rendered, and work orders.
• Review and verify billing data to ensure accuracy and completeness before invoices are issued.
• Work closely with accounting team to address any client billing concerns or discrepancies. Investigate and resolve billing disputes and discrepancies in a professional and timely manner.
• Collect and analyze data, records, and reports to support audit activities. Ensure audits are completed on time and within scope.
• Identify discrepancies, variances, and trends that may indicate potential issues or areas of concern.
• Communicate effectively with other departments to gather necessary information and clarify audit findings.
• Contribute to the development of audit procedures and processes aimed at improving efficiency and effectiveness.

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $3.75/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

The Client Account Manager is responsible for managing and nurturing relationships with clients to ensure their satisfaction and loyalty. This role involves understanding client needs, developing and implementing strategies to meet those needs, and ensuring the delivery of high-quality services. The Client Account Manager serves as the primary point of contact for clients, handling inquiries, resolving issues, and facilitating communication between clients and internal teams. 

Job Responsibilities:

Client Relationship Management 

• Develop and maintain strong relationships with clients. 
• Act as the main point of contact for clients, addressing client queries and communications promptly and effectively. 
• Coordinate meetings, appointments or other “touch points” for client engagement. 
• Schedule regular check-ins and meetings with clients to review progress and gather feedback. 

Client Support 

• Provide prompt and effective support to clients, resolving any issues or concerns they may have. 
• Facilitate communication between clients and technical support teams when necessary. 
• Ensure clients are fully trained and knowledgeable about the company’s products and services. 

Account Management 

• Monitor client accounts to ensure that all services are delivered on time and meet client expectations. 
• Identify opportunities for upselling and cross-selling additional services or products. 
• Prepare and present regular reports to clients on performance metrics, project status, and other relevant data. 

Invoice Reviews

• Review and approve client invoices to ensure accuracy and compliance with contract terms. 
• Address and resolve any discrepancies or issues related to billing. 
• Communicate with clients regarding invoice inquiries and payment statuses. 

Internal Liaison 

• Coordinate with internal teams (e.g., procurement, projects, service team) to ensure seamless delivery of services and address any issues. 
• Manage timelines, budgets, and resources for client projects. 
• Address and resolve any issues or conflicts that arise during project execution. 

Strategic Planning 

• Work with VCIO to develop and present solutions based on customer's business requirements. 
• Ability to understand various ways a solution may be delivered and anticipate what will work best for client.  
• Analyze client needs and create supporting documentation to outline these needs. 
• Prepare and manage quotes for technical projects. 
• Organize and present Strategic Business Reviews 

Performance Tracking and Reporting 

• Prepare and deliver performance reports to clients and senior management through SBR Presentations 
• Use company CRM and knowledge management tools in order to provide various levels of sales reporting.  

 Job Qualifications:

• Proven experience as an Account Manager, Client Manager, or in a similar role. 
• Strong understanding of account management and customer service principles. 
• Excellent communication and interpersonal skills.
• Ability to manage multiple projects and priorities simultaneously. 
• Proficiency in CRM software and Microsoft Office Suite. 
• Strong problem-solving skills and attention to detail. 
• Ability to work independently and as part of a team. 

Job KPIs:

• SBRs Completed 
  Measure the number of SBRs the CAM has successfully delivered, ensuring clients are regularly engaged and their needs are being met. 

• Proposals Sent (Count) | (Value) 
  The number of and total dollar value of all proposals sent out, indicating proactive client engagement and potential for sale. 

• Opportunities Active (Count) | (Value) Track the number of the total dollar value of all active opportunities (stages 4 and 5) currently awaiting client decisions, indicating engagement and potential future revenue. 

• Opportunities Won (Count) | (Value) Measure the number of and total dollar value of proposals and quotes that have been successfully converted into sales, reflecting the effectiveness in making recommendations to clients and revenue impact of efforts. 

• Net New MRR Won 
  Track the increase in monthly recurring revenue resulting from upselling or cross-selling to the existing client base. 

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $6.00/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

As a Client Success Administrator (CSA)/CAMigo at Intelligent technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction. 

Job Responsibilities:

Sales Support:

• Uncover new business opportunities with existing clients and grow accounts within the assigned territory.
• Develop and present solutions based on customers' business requirements.
• Understand various delivery methods for solutions and anticipate what will work best for clients.
• Analyze client needs and create supporting documentation. 

Client Coordination:

• Coordinate and prepare Strategic Business Reviews (SBRs) by compiling necessary client data, preparing presentation materials, and organizing prep sessions for the pod members.
• Ensure all client meetings, including SBRs, are scheduled in advance, confirmed, and well-prepared.
• Maintain accurate client records, including contact details, service tickets, SBR schedules, and ensure opportunities are tracked and updated.
• Call clients weekly to maintain engagement and satisfaction.
• Coordinate meetings, appointments, and other touchpoints for client engagement. 

Sales Operations:

• Generate quotes by sourcing product costs and overseeing the order process from creation to client approval and follow-up.
• Use company CRM and knowledge management tools to provide various levels of sales reporting.
• Manage quotes and orders, ensuring accuracy and timely follow-up.
• Support the sales process by updating ticket boards, tracking proposals, and coordinating with purchasing on order-related inquiries. 

Performance Reporting:

• Assist in compiling KPIs and performance reports, highlighting the team’s achievements and areas for improvement. 

Job Qualifications:

• Demonstrated experience in client success, account management, or sales support. 
• Strong background in customer service and sales. 
• Familiarity with CRM software and customer support tools. 
• Strong client relationship management skills. 
• Excellent communication and interpersonal abilities. 
• Ability to multitask and prioritize effectively. 
• Strong organizational skills and attention to detail. 
• Analytical and data interpretation skills. 
• Proficiency in Microsoft Office Suite.
• Flexibility in a fast-paced environment. 
• Technical background is a plus.
  

Job KPIs:

• Clients Without Future SBRs (>$3K) – Goal: 0
  Ensure every A or B band client (>$3K MRR) is scheduled for SBRs in advance. Pods should work together to achieve zero clients without future SBRs. This metric serves as an exception indicator to identify unscheduled clients. 

• Clients Without Future SBRs ($1K-$3K) – Goal: 0
  Schedule every C band client ($1K-$3K MRR) for SBRs in advance. Aim for zero clients without future SBRs, with pods collaborating to maintain this count. This metric helps identify when a client falls off the schedule. 

• Missed SBR Re-bookings – Goal: 0 Secure a commitment for the next SBR date before concluding the current one to reduce overdue SBRs and scheduling hassles. 

• Missing SBR Feedback – Goal: 0 Log an NPS rating and feedback for each SBR in the system. No SBR should be left without this crucial follow-up data. 

• Unconfirmed SBRs – Goal: 0
  Confirm all SBRs within two weeks of the scheduled meeting to avoid no-shows. Lack of confirmation should trigger pod involvement to decide on next steps. 

• Opportunities Past Due – Goal: 0
  Keep open opportunities with a past due estimated close date at zero. When this count rises, the pod should assess and adjust the next steps and estimates. Do not push opportunities forward merely to maintain a zero rating; use this KPI as an alert system. 

• Opportunities Next Step Overdue – Goal: 0
  Ensure all open opportunities have a next step with a date. Overdue steps should be discussed and resolved within the pod. CSAs should proactively monitor due dates and ensure pod members complete their actions on time. 

• Quotes/Proposals Prepared – Goal: 5
  Track the total number of quotes prepared by CSAs to gauge the efficiency and productivity of the quoting process. 

• SBR Prepared
  Track the total number of SBRs prepared and completed by CSAs, including internal reviews with the vCIO and CAM and subsequent pod approval. 

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $5.00/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Network Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Networking issues of any kind.
• Escalation point for technicians

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Proficient in Firewall rules, VLAN configuration, access point support and administration, VPN tunnels.
• Minimum of five years experience in IT Support or a similar role.
• Advanced knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Advanced understanding of managing, and troubleshooting networks.
• Advanced understanding of virtualized environments.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Network Certifications are preferred.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
  • 2nd Monitor 
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:30AM to 5:30PM, Eastern Standard Time (EST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, CCNA.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $11.56/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

As an Outside Sales Representative, you will be working on helping companies to resolve their technology issues specifically related to servers, data backups, disaster recovery and ordering equipment. This is a business-to-business transaction. Our products include managed services, fiber and VoIP.

• Phase 1 - Train as inside sales. Take the role of a Telemarketer. Scrub calls and set appointments with prospects. Shadow with existing Outside Sales Representatives.
• Phase 2 - After training with the Inside Sales functions, you will meet with clients and close business.

Job KPIs:

• >=3 appointments set per week
• >=make 100 calls per day

What a successful candidate for this role looks like:

• Energized by talking to people, not drained by it.
• Vocal: Someone who is not scared to speak their mind.
• Aggressive: A team member who doesn't hesitate to go after what they want.
• Quick on their feet: Someone who is quick to act and quick to respond.
• Win-driven: They have a self-derived motivation to win.
• Passionately sincere: Someone who is not just honest but displays high conviction in making their case to a client about why their solution is the right one.
• Attentive listener: A teammate that talks far less than they listen, bringing a high degree of humility and curiosity to their client interactions.

Job Requirements:

• At least 2 years of B2B sales experience is required.
• A bachelor's or associate degree is preferred but not required.

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $5.00/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

The Project Engineer (Remote) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in delivering project solutions to clients that exceed expectations through careful understanding of client technologies and a thoughtful approach to problem solving. The ideal candidate typically has 5 years of experience designing, testing, and deploying complete technology solutions.

Job Responsibilities:

Expected Results:

• Champion the successful implementation of key projects, meeting client requirements and timelines.
• Drive the optimization of IT system performance and reliability by proactively addressing challenges.
• Enhance team collaboration and communication, contributing to the success of every project.

Prior Experience:

• Proven project execution expertise with a track record of successful implementations.
• Strong technical proficiency in infrastructure components and systems.
• Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless.
• Excellent problem-solving skills and a proactive approach to system optimization.
• Outstanding communication and collaboration abilities for effective stakeholder engagement.
• Client-focused mindset with a commitment to ensuring client satisfaction.
• Flexibility, adaptability, and a customer-centric approach to project execution.

Job Qualifications:

• Experience working with remote teams is required.
• Hands-on or remote deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
• Ability to work in a fast-paced, and at times high-pressure consulting environment.
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is a plus but not required for this position.
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients is a plus but not required for this position.
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate is a plus but not required for this position.

Required Areas of Expertise:

Candidates must have demonstrable experience in at least two of the following areas:

Windows Server Environment Setup

• Active Directory and Active Directory Services
• DNS and DHCP
• Hypervisor Setup and Configuration with Hyper-V

Cloud Platform Deployments

• Standard O365 Apps such as SharePoint, OneDrive, and Microsoft Teams
• Cloud Identify Management such as Azure AD and EntraID
• MDM platforms including Intune and MaaS360

Email Migration and Support

• Experience migration from on-premises Exchange to O365
• Migration tools and scripts such as those from BitTitan

Data Storage Device Setup and Deployment

• NAS solutions from QNAP and Synology and Dell

Preferred Areas of Expertise:

Ideal candidates also have demonstrable experience in at least two of the following areas:

Hypervisor Setup and Configuration

• VMWare ESXi

• Nutanix Acropolis

Cloud Platform Deployments

• QuickBooks Online

• Apple MDM
• Citrix ShareFile

Equipment Setup and Deployment

• Network Switches from Cisco and Dell Enterprise

• Firewalls from SonicWall and Fortinet
• Wireless Access Points (WAPs) from Cisco Meraki and Ubiquiti

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
  • 2nd Monitor 
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $10.00/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

We're looking for a Project Manager to join our team at Intelligent Technical Solutions, a dynamic and expanding company! You'll be a key player in delivering successful projects with a client-centric approach, using your skills in customer service, problem-solving, and attention to detail. In this role, you'll work with various tools and a great team of diverse professionals to ensure that projects are finished on schedule and within budget!

Job Responsibilities:

Expected Results:

• Coordinate internal resources and third parties/vendors in the pursuit of excellent execution and collaboration.
• Champion the consistently excellent execution of projects, meeting client requirements while maintaining tight project budgets and timelines.
• Foster a culture of effective teamwork, contributing to the success of every project.
• Create and maintain comprehensive project documentation.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.

Prior Experience:

• Minimum of 2 years leading project deployments, or relative experience
• Strong technical understanding of project components and systems.
• Exceptional problem-solving skills and a proactive approach to optimization.
• Outstanding communication and collaboration abilities for effective stakeholder engagement.
• Client-focused mindset with a commitment to ensuring client satisfaction.
• Flexibility, adaptability, and a service-centric approach to project execution.

Job Qualifications:

• Experience working with remote teams is desired.
• Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
• Ability to work in a fast-paced, and at times high-pressure consulting environment.
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients.
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required.

Preferred Areas of Expertise:

Ideal candidates have demonstrable experience in the following areas:

1. Project Management Methodologies:
   
   • ConnectWise Project: Experienced in leveraging ConnectWise for project management, especially adept at managing project workflows, documentation, and collaboration within this platform.
2. Technical Skills for Project Oversight:
   • Basic IT Systems Understanding: Familiarity with the general landscape of IT systems relevant to ITS projects, including a basic understanding of cloud services, network infrastructure, and cybersecurity principles.
   • System Integration Knowledge: Skills in understanding how various IT components (like software applications, databases, and network systems) integrate and impact project outcomes.
   • Data Analysis Tools: Proficiency in using data analysis tools for project reporting and decision-making, such as Microsoft Excel.

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $8.00/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

The Sourcing Associate is responsible for proactively identifying, attracting, and engaging top talent to build a strong candidate pipeline for current and future hiring needs. They collaborate closely with recruiters and hiring managers to support the company’s talent acquisition strategy.

Job Responsibilities:

Candidate Sourcing

• Proactively source candidates using job boards, LinkedIn, social media, and other platforms.
• Conduct targeted searches for hard-to-fill and specialized roles.
• Utilize Boolean search strategies and other creative sourcing techniques.

Talent Pool Management

• Build and maintain a database of potential candidates for current and future hiring needs.
• Organize talent pools by role type (Support, Mid-level, Specialized).
• Track sourcing activity and candidate statuses in internal tools.

Initial Outreach

• Draft and send engaging outreach messages to potential candidates.
• Pre-screen candidates to assess their interest and availability.
• Schedule initial calls or forward qualified profiles to recruiters for next steps.

Collaboration and Reporting

• Work closely with recruiters and the team lead to align sourcing efforts with hiring priorities.
• Provide daily or weekly reports on sourcing activities, including candidate pipelines and outreach response rates.
• Identify sourcing challenges and suggest solutions

Job KPIs:

• Number of candidates sourced per week (adjusted by role complexity).
• Response rate from outreach efforts.
• Submission rate — how many candidates are passed to recruiters for screening.
• Time to shortlist for open roles.

Job Qualifications:

• At least 1 year of recruitment or sourcing experience, ideally in a fast-paced environment and offshore accounts.
• Strong knowledge of sourcing techniques (Boolean searches, LinkedIn Recruiter, etc.)
• Excellent written communication for effective candidate outreach.
• Organizational skills to manage pipelines and reports.
• Familiarity with job boards, ATS platforms, and professional networking sites.
• Proactive, adaptable, and goal-oriented — comfortable working independently but aligned with team goals.

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $5.25 to $6.50/hr and may vary by experience and location.

Employment Terms:

• Project-based for 6 months — renewable depending on hiring needs and performance.
• Work hours: Flexible but aligned with core team hours (1pm - 5pm Pacific time) to ensure collaboration. Not exceeding 40 hours per week.
• Semi-monthly, with clear deliverables tied to their output (e.g., number of qualified candidates sourced weekly).
• No regular employee benefits.

Apply Here!

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three to five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
  • 2nd Monitor 
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $13.51/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician II. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic server issues.
• Basic networking issues.
• Answer incoming Quick Fix calls from clients.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Minimum two years in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active IT Certifications are preferred.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
  • 2nd Monitor 
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $6.89/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.

Job KPIs:

• First-touch closed:Each ticket that is completed with only one time entry contributes to this number
• Utilization:The percentage of time that you are on the clock and billing time to client tickets
• CSAT:Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
  • 2nd Monitor 
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $5.00/hr up to $6.89/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

We are seeking a highly organized, proactive, and detail-oriented Virtual Assistant to provide essential administrative and operational support within the organization. The ideal candidate will play a key role in managing schedules, facilitating communication, coordinating meetings, and executing a variety of tasks to ensure smooth daily operations. This role requires flexibility, strong organizational skills, and a commitment to enhancing overall productivity and efficiency. 

Job Responsibilities:

• Schedule & Manage Appointments: Coordinate meetings, to-dos, and priorities to ensure efficient time management and task completion. 
• Administrative Support & Data Management: Assist with data entry, report generation, and maintaining accurate records across systems. 
• Communication & Coordination: Facilitate communication within teams and handle inquiries, ensuring effective information flow. 
• Report Generation & Analysis: Prepare and maintain accurate reports on tasks and activities, ensuring timely and detailed information. 
• Travel & Event Coordination: Manage travel arrangements and assist with event planning as needed. 
• Expense & Resource Management: Handle expense entries and procurement of resources, ensuring accurate record-keeping and budget adherence. 
• Project Support: Assist with planning and execution of various projects, ensuring alignment with deadlines. 
• General Administrative Duties: Provide administrative assistance, including document organization and meeting facilitation. 

Job Qualifications:

• Proven experience as a Virtual Assistant or in an administrative support role.
• Strong Communication Skills: Clear, professional verbal and written communication, effectively interacting with both internal teams and external clients.
• Tech-Savvy: Proficient with digital tools (e.g., Microsoft 365) and quick to learn new systems and software.
• Problem-Solving & Decision-Making: Able to identify issues and independently provide solutions, particularly in remote work environments.
• Time Management & Multitasking: Highly organized and detail-oriented, with the ability to prioritize tasks, manage complex schedules, and oversee multiple projects in a fast-paced, dynamic environment, ensuring deadlines are met and priorities are adjusted as needed.
• Confidentiality: Experienced in handling sensitive information with discretion and professionalism.
• Customer Service Orientation: Professional and helpful when interacting with clients, ensuring a positive experience.
• Calendar Management & Meeting Coordination: Skilled in managing calendars, scheduling meetings, and ensuring that appointments and deadlines are met efficiently.
• Reliability & Process Optimization: Dependable and focused on completing tasks accurately and on time, with a proven ability to streamline processes for enhanced efficiency and productivity.

Job KPIs:

• 80% to-do completion on every task
• 100% accurate report generation, completed on time 
• 100% scheduling of internal and external meetings as assigned
• 90% timely communication management, both internally and externally 

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM Eastern Time (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $4.00/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

No. Since the job is 100% and permanently work-from-home, joining employees are expected to provide the minimum work equipment requirements.

 Here are 4 ways to solve this kind of issue:

• Use the event ID you received from HireSelect/Criteria to continue.
• Use a new email address.
• They have a bot on the assessment portal, wherein they can get their questions answered 24/7. It’s a little teal-colored circle in the bottom right corner. of www.oda1.com.
• Lastly, they have a team of Candidate Support Specialists to help any candidate’s questions and handle technical troubleshooting. Contact or send an email to help@criteriacorp.com

We want to set all our new hires for success. We want to make sure that they are in the right place when they onboard with the company. We have successfully done this by relying heavily on aptitude tests that give us a good measure of each applicant’s overall competency, motivation, learning style, and strengths.

Not at the moment. We hire citizens residing in the United States for open positions in our eight office locations, given that they are legally authorized to work in the United States.

Family and Medical Leave Act (FMLA)

Know Your Rights Poster

Employee Polygraph Protection Act (EPPA)