Careers at Intelligent Technical Solutions

The Project Engineer (Infrastructure/Detroit) is dedicated to completing innovative technology projects, enhancing system capabilities, and fostering a culture of collaboration to directly address the unique challenges of the area. This position is key in in delivering project solutions to clients that exceeds expectations through careful understanding of client technologies and a thoughtful approach to problem solving.

Job Responsibilities:

Expected Results:

• Champion the successful implementation of key projects, meeting client requirements and timelines. 
• Drive the optimization of IT system performance and reliability by proactively addressing challenges.
• Enhance team collaboration and communication, contributing to the success of every project.

Prior Experience:

• Proven project execution expertise with a track record of successful implementations. 
• Strong technical proficiency in infrastructure components and systems. 
• Strong technical proficiency in configuring and deploying various infrastructure changes, including firewalls, servers, networking, and wireless. 
• Excellent problem-solving skills and a proactive approach to system optimization. 
• Outstanding communication and collaboration abilities for effective stakeholder engagement. 
• Client-focused mindset with a commitment to ensuring client satisfaction. 
• Flexibility, adaptability, and a customer-centric approach to project execution. 

Job Qualifications:

• Experience working with remote teams is desired.
• Hands-on deployment and troubleshooting experience for different technologies including endpoints, servers, cloud technologies, networks, etc.
• Ability to work in a fast-paced, and at times high-pressure consulting environment.
• Experience using Professional Services Automation (PSA) tools or ticketing platforms such as ConnectWise is required.
• Prior experience working in a Managed Service Provider (MSP) environment supporting multiple Clients.
• Experience using Remote Monitoring and Management tools (RMM) such as Kaseya or LabTech/ConnectWise Automate, is required.
• Valid driver's license and access to a vehicle for client visits.

Required Areas of Expertise:

Candidates must have demonstrable experience in the following areas:

• Windows Server Environment Setup
• Active Directory and Active Directory Services
• DNS and DHCP
• Basic PowerShell scripting
• Storage Solutions such as NFS and SMB
• Hypervisor Setup and Configuration
• Windows Hyper-V
• Cloud Platform Deployments
• SharePoint, OneDrive, and Microsoft Teams
• Equipment Setup and Deployment
• Dell and HPE Server Chassis
• Network Switches from Ubiquiti
• Firewalls from Sophos
• Wireless Access Points (WAPs) from Ubiquiti
• Data Storage Device Setup and Deployment
• NAS solutions from QNAP and Synology

Preferred Areas of Expertise:

Ideal candidates also have demonstrable experience in the following areas:

• Hypervisor Setup and Configuration
• VMWare ESXi
• Nutanix Acropolis
• Cloud Platform Deployments
• Azure AD and Cloud Server
• Apple MDM
• Citrix ShareFile
• Equipment Setup and Deployment
• Network Switches from Cisco and Dell Enterprise
• Firewalls from SonicWall and Fortinet
• Wireless Access Points (WAPs) from Cisco Meraki and other Vendors such as TPLink
• Data Storage Device Setup and Deployment
• SAN solutions from Compellent and Nutanix

Compensation:

Pay rates start at $30.00/hr up to $40.00/hr and vary by experience and location.

Benefits:

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians  related to desktop connectivity.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three years' experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.
• Valid driver's license and access to a vehicle for client visits.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Compensation:

Pay rates start at $28.36/hr up to $32.18/hr and vary by experience and location.

• Pay increase depends on the acquisition of certificates. Technicians are expected to take the company-sponsored certification at least once every six months upon hiring.
• (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST, or MCP.)

Benefits:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing both onsite and remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Valid driver's license and access to a vehicle for client visits.

Job KPIs:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Compensation:

Pay rates start at $19.19/hr up to $28.81/hr and vary by experience and location.

• Pay increase depends on the acquisition of certificates. Technicians are expected to take the company-sponsored certification at least once every six months upon hiring.
• (Example certifications: CompTIA Security+, CompTIA Network+, Microsoft MCDST, or MCP.)

Benefits:

Job Description:

As a Billing & Audit Assistant at Intelligent Technical Solutions, you will support the organization’s purchasing and client billing processes, ensuring that all invoices are accurately generated, reviewed, and sent to clients on time. You will also be responsible for ensuring that monthly audits and reports are completed accurately and promptly. This role requires strong attention to detail, excellent analytical and problem-solving skills, effective communication skills, and the ability to manage multiple tasks in a fast-paced environment.

Job Responsibilities:

• Prepare and generate accurate client invoices based on contracts, services rendered, and work orders.
• Review and verify billing data to ensure accuracy and completeness before invoices are issued.
• Work closely with accounting team to address any client billing concerns or discrepancies. Investigate and resolve billing disputes and discrepancies in a professional and timely manner.
• Collect and analyze data, records, and reports to support audit activities. Ensure audits are completed on time and within scope.
• Identify discrepancies, variances, and trends that may indicate potential issues or areas of concern.
• Communicate effectively with other departments to gather necessary information and clarify audit findings.
• Contribute to the development of audit procedures and processes aimed at improving efficiency and effectiveness.

Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $3.75/hr and vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

As a Client Success Administrator (CSA) at Intelligent technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction.

Job Responsibilities:

1. Sales Support:

• Uncover new business opportunities with existing clients and grow accounts within the assigned territory.
• Develop and present solutions based on customers' business requirements.
• Understand various delivery methods for solutions and anticipate what will work best for clients.
• Analyze client needs and create supporting documentation.

2. Client Coordination:

• Coordinate and prepare Strategic Business Reviews (SBRs) by compiling necessary client data, preparing presentation materials, and organizing prep sessions for the pod members.
• Ensure all client meetings, including SBRs, are scheduled in advance, confirmed, and well-prepared.
• Maintain accurate client records, including contact details, service tickets, SBR schedules, and ensure opportunities are tracked and updated.
• Call clients weekly to maintain engagement and satisfaction.
• Coordinate meetings, appointments, and other touchpoints for client engagement.

3. Sales Operations:

• Generate quotes by sourcing product costs and overseeing the order process from creation to client approval and follow-up.
• Use company CRM and knowledge management tools to provide various levels of sales reporting.
• Manage quotes and orders, ensuring accuracy and timely follow-up.
• Support the sales process by updating ticket boards, tracking proposals, and coordinating with purchasing on order-related inquiries.

4. Performance Reporting:
   • Assist in compiling KPIs and performance reports, highlighting the team’s achievements and areas for improvement.

Job Qualifications:

• Demonstrated experience in client success, account management, or sales support.
• Strong background in customer service and sales.
• Familiarity with CRM software and customer support tools.
• Strong client relationship management skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and prioritize effectively.
• Strong organizational skills and attention to detail.
• Analytical and data interpretation skills.
• Proficiency in Microsoft Office Suite.
• Flexibility in a fast-paced environment.
• Technical background is essential.

Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $5.00/hr and vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

As a Client Transitions Project Engineer, your mission is to deliver exceptional onboarding experiences, ensuring seamless client transitions and empowering them with the knowledge to maximize the benefits of our technology solutions. Along with new client onboardings, you will be responsible to be the lead engineer for projects related to client service package renewals and upgrades, as well as client offboardings.

Job Responsibilities:

• Drive Client Satisfaction: Provide outstanding onboarding experiences, earning high client satisfaction ratings and fostering long-term partnerships
• Timely Deployments: Ensure on-time deployment and configuration of technology solutions for new clients, exceeding expectations and minimizing disruptions
• Effective Knowledge Transfer: Deliver comprehensive training sessions that result in clients' proficient utilization of our solutions, driving productivity and success.

Job Qualifications:

• Strong technical background with expertise in systems configuration and troubleshooting.
• Excellent communication skills to effectively interact with clients and internal teams.
• Proactive problem-solving abilities to address technical challenges during the onboarding process.
• Attention to detail in documenting onboarding activities and generating insightful reports.
• Collaborative mindset to work closely with project managers, support teams, and sales departments.
• Prior experience in client onboarding or related roles is highly desirable.

Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
  • 2nd Monitor 
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $10.00/hr and vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

As a Purchasing Assistant here at Intelligent Technical Solutions you are responsible in monitoring and evaluating purchase orders on a daily basis. Assist and manage communication with vendors. Coordinates and resolve purchase issues. Maintain records and associate documents for all processes and maintain knowledge on all open order and its status.

Job Responsibilities:

• Responsible in monitoring and evaluating purchase orders on a daily basis.
• Assist and manage communication with vendors.
• Coordinates and resolve purchase issues.
• Maintain records and associate documents for all processes and maintain knowledge on all open order and its status.
• Tracking and Monitoring Professional and Projects Boards
• Invoice Filing/Accounting maintenance.
• Purchasing Board: Office 365, Adobe, Sonicwall, MS eOpen , Lenovo, 3CX Licenses and Warranties
• Inventory and Audit Report

Job KPIs:

• <20 open Waiting on Parts tickets.
• 100% Vendor audits completed before 25th of the month (tracker within Accounting folder)
• <20 open Need Payment tickets
• 100% Need Payment tickets follow up notes entered
• 100% notes for all money to collect from clients

Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $3.75/hr and vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

As a Quality Coach here at Intelligent Technical Solutions you are responsible for guaranteeing the quality of service provided by our technician. Your duties include providing calibration sessions to ensure process alignment and you will provide structured and timely recommendation to our managers and team leaders.

Job Responsibilities:

• Monitors calls and tickets.
• Provides timely feedback and coaching to Techs.
• Assesses Tech performance by identifying historical trends through NPS and straightforward QA data analysis.
• Conduct calibration sessions to ensure process alignment.
• Provides structured and timely recommendation through verbal and/or written feedback to managers and team leaders.
• Sends emails with week's QA results including areas for improvement and meets weekly for discussion on QA results.
• Collaborates with TLs on Techs’ performance.
• Develop and conduct team QA refresher to address QA deficiencies and/or improvement opportunities.
• Performs other similar and related duties as required or instructed.

Job Qualifications:

• Proficient in the use of MS Office applications, especially MS Excel.
• Has at least 2 years working experience in QA.
• Excellent verbal, written, interpersonal, analytical and organizational skills.
• Experience in technical support accounts is preferred.
• Experience in reporting and analysis is preferred.

KPIs:

• =>20 call recordings audited/week.
• =>20 technicians coached/given feedback/week.
• 3 days TAT coaching/feedback.
• 100% completion of EOD QA report.
• 100% of EOM QA report.
• =>2 calibration sessions with team/team leaders/managers.
• End of month QA report.
• At least 2 IDP completion per FY (training, certification, etc.).

Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hrs. a week:  8:00 AM to 5:00 PM PST (Monday to Friday)
• Able to pass our online behavior and cognitive assessments. 
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $4.50/hr and vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three to five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPI's:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
  • 2nd Monitor 
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $8.70/hr and vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our System Administrator. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Server issues of any kind.
• Basic and intermediate networking issues.
• Escalation point for technicians

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Experience with Server 2012 to 2022.
• Experience with VMWare and Hyper V Virtualization.
• Experience supporting M365 and Azure.
• Minimum of three to five years experience in IT Support or a similar role.
• Basic knowledge of Firewalls, Switches, Network architecture, and troubleshooting.
• Proficient in supporting MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.
• Active Server Certifications are preferred.

Job KPI's:

• First-touch closed: Each ticket that is completed with only one time entry contributes to this number
• Utilization: The percentage of time that you are on the clock and billing time to client tickets
• CSAT: Scores filled out by clients using the rating system in tickets

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
  • 2nd Monitor 
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $8.70/hr and vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

Job Description:

Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mindset. In this role, you'll be pivotal in providing remote IT support, ensuring our clients receive top-notch technical assistance. You'll handle a range of tasks, from system updates to hands-on troubleshooting, playing a critical role in maintaining our high standards of IT service.

Job Responsibilities:

This role is expected to be able to resolve the following technical issues with little or no assistance:

• Workstation operating system issues of any kind.
• Printer issues of any kind.
• Standard business application (Office, etc.) issues of any kind.
• Line-of-business application issues for common applications (SAGE ERP, QuickBooks), and for more niche applications with vendor assistance.
• Basic networking troubleshooting related to desktop connectivity.
• Answer incoming Quick Fix calls from clients.

Job Qualifications:

• Experience with Windows and Mac OS troubleshooting.
• Prior experience in Helpdesk support or a similar role.
• Skilled in application troubleshooting, PC deployments/imaging, and user profile management.
• Proficient in supporting Office 365, MS Office, Adobe, Active Directory, backup software, endpoint cybersecurity, mobile devices, and various business applications.
• Experience with Managed Service Providers (MSPs) is highly desirable.

Job Requirements:

• A home office set up that meets the following:
  • A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur. 
  • Stable internet connection with at least 5mbps download and upload.
  • A quality headset with noise cancellation feature for meetings. 
  • A mobile phone that has the capacity to install the Microsoft Authentication app. 
  • HD webcam
  • 2nd Monitor 
  • UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)

• A very strong cultural fit the ITS way (Our core values will be discussed during the interview) 
• Excellent command of the English language both spoken and written 
• Able to work full time 40 hours a week - 8:00AM to 5:00PM, Pacific Standard Time (PST) from Monday to Friday.
• Able to pass our online behavior and cognitive assessments. 
• Preferably have at least 2 of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
• Able to provide NBI Clearance (for PH applicants).

Compensation:

Pay rate starts at $4.59/hr and may vary by experience and location.

Benefits:

• Paid US Holiday
• Night Shift Bonus
• Paid Time Off (15 Vacation Days per year)
• Comprehensive Health Plans / HMO (Employee & Dependent/s)
• Life and Accident Insurance
• Accident and Disability Coverage
• Company-paid training and certification
• Health & Wellness Program
• Dental & Vision
• Salary Advancement
  

Apply Here!

No. Since the job is 100% and permanently work-from-home, joining employees are expected to provide the minimum work equipment requirements.

 Here are 4 ways to solve this kind of issue:

• Use the event ID you received from HireSelect/Criteria to continue.
• Use a new email address.
• They have a bot on the assessment portal, wherein they can get their questions answered 24/7. It’s a little teal-colored circle in the bottom right corner. of www.oda1.com.
• Lastly, they have a team of Candidate Support Specialists to help any candidate’s questions and handle technical troubleshooting. Contact or send an email to help@criteriacorp.com

We want to set all our new hires for success. We want to make sure that they are in the right place when they onboard with the company. We have successfully done this by relying heavily on aptitude tests that give us a good measure of each applicant’s overall competency, motivation, learning style, and strengths.

Not at the moment. We hire citizens residing in the United States for open positions in our eight office locations, given that they are legally authorized to work in the United States.

Family and Medical Leave Act (FMLA)

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Employee Polygraph Protection Act (EPPA)