At Intelligent Technical Solutions (ITS), we protect our clients.
But how do we protect ourselves?
As a Managed IT Service Provider (MSP) and Managed Security Service Provider (MSSP), we know how disastrous it’d be if we were hacked. Like falling dominos, our security breach would hit our clients – one after another.
We do everything within our power to prevent this from happening.
This article will explore the measures we have in place to manage and prevent security incidents – ensuring our integrity and the safety of our clients. It’ll also answer some common security questions like:
- Can we guarantee 100% cybersecurity?
- What should clients expect if ITS is hacked?
Plus, we invited Sean Harris, ITS SVP for Cybersecurity, to dive deeper into our process and security experiences.
By the end of the article, you’ll have a clear picture of our cybersecurity measures, and if ITS is secure enough for your organization.
What Happens if ITS is Hacked?
Even with the best preventative measures, breaches still happen. Just look at the Kronos ransomware attack and the CDK hacking incident.
We're fully aware of this reality and have developed a comprehensive incident response plan to address it. This plan outlines the steps ITS will take from the moment a potential breach is detected to the final stages of recovery:
1. Containment
If an incident occurs, the priority is containment. ITS will identify the initial scope of the breach and isolate affected systems to prevent the spread of malicious activity.
The incident response team (including our incident managers, team leads, and security experts) will start their intervention during this phase.
“We have a 24/7 Security Operations Center (SOC) that monitors network traffic for any suspicious activity, allowing for immediate intervention," Harris explained.
They’ll work around the clock to assess the situation, manage the response, and communicate with stakeholders.
2. Communication
While containing the breach, ITS will reach out to affected parties.
If your data is compromised, you’ll get updates regarding the situation. Fast communication will allow you to take necessary actions, such as changing passwords or securing your system.
“We will ensure that our clients are informed as quickly as possible if a breach impacts them, allowing them to take necessary actions to mitigate potential damage,” Harris said.
ITS also communicates with external parties when necessary, including law enforcement, legal counsel, and insurance providers. This multi-layered communication strategy covers all legal and regulatory obligations.
3. Analysis
After containing the breach, ITS will conduct a thorough forensic analysis to determine the root cause of the breach - bringing in third-party experts as needed.
This involves collecting and analyzing data to understand how the breach occurred, which systems were affected, and what information, if any, was compromised..
4. Remediation
Once the analysis is complete, the focus shifts to remediation. ITS will quickly patch vulnerabilities, restore affected systems, and strengthen defenses against future attacks. This may involve deploying additional security measures, updating software, and revising security protocols.
During remediation, our goal is to not only recover from the breach – but to emerge stronger and better prepared for future threats.
5. Post-incident review
The final stage of ITS's response plan is the post-incident review. A final report of identified indicators of compromise (IoC's), actions taken, and overall learnings will prevent future incidents.
Can We Guarantee 100% No Breaches in the Future?
The short answer here is no – and not because we’re lacking skills, the tech, or the right people (because we’re not).
It’s because no one can provide a zero-breach guarantee.
An organizational breach will likely happen if a company faces an advanced persistent threat (APT) from a skilled and well-funded bad actor. One only needs to read the latest headlines about data breaches to see it happening.
It’s not about never experiencing a breach. It’s about having the tools and processes necessary to prevent, minimize, and recover from a breach.
Instead of an unrealistic promise, ITS guarantees top-of-the-line cybersecurity that runs 24/7, 365 days a year.
RELATED: How Do MSPs Stay Secure? (& Ways to Verify Their Security)
What Should Clients Expect If ITS is Hacked?
Within our years serving as an MSP, we haven’t had any major security incidents – and hopefully never will. But if we ever experience a breach, this is what you can expect:
- Clear communication about the issue
- Guidance with your cybersecurity – what you should do, what passwords to change, etc.
- Coordination with your cyber liability insurance provider
- Around-the-clock work to restore services
- Remediation according to current legal and technical best practices
Have More Questions About ITS' Cybersecurity Process?
No company is impervious to cyberattacks. And here at ITS, we’re fully aware of this reality and have put in place strong measures to protect ourselves and our clients.
With over 20 years of experience in cybersecurity, ITS has built a reputation for protecting businesses from threats and guiding them through the complexities of the digital landscape. Our expertise means we not only prevent breaches but also know exactly how to respond if one occurs.
If you want to ask more questions about our cybersecurity, set up a meeting today with our IT experts. But if you want more to read about ITS’ cybersecurity, check out the following resources: