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Disclaimer: This blog was originally published on February 24, 2023, and has since been updated for accuracy and clarity.
Starting a new job can feel like a lot at once. There are new tools, new teammates, and new processes to learn.
At ITS, onboarding is designed to make that transition easier. New hires get the tools, information, and training they need before moving into their role.
We spoke with Mikee De Torres, Onboarding Specialist at Intelligent Technical Solutions (ITS), to learn how the process works today.
The updated onboarding journey begins before Day 1. It continues through company orientation, training, and the employee’s transition into their team.
What Is Employee Onboarding?
Employee onboarding is the process of helping a new hire get ready for their role.
At ITS, onboarding includes more than forms and account setup. New employees learn about the company, its tools, its values, and the training they need to get started.
The process also helps each employee prepare for their specific team and responsibilities.
Onboarding begins after a new hire signs their offer.
Several steps can happen at the same time. HR, Security, Training, Centralized Services, and other teams work together to prepare for the employee’s first day.
Background and Reference Checks
One major change is when background and reference checks happen.
In the past, some checks could be completed after an employee started. Now, required checks are completed before onboarding.
This helps ITS confirm identity and strengthen security before a new hire gets access to company systems.
Some roles or locations may also have extra verification steps.
Certification Validation
Some positions require technical or professional certifications.
When needed, ITS checks those certifications during pre-onboarding. This is most common for technical roles where certifications are tied to the employee’s work or training.
Device and Security Readiness
ITS also checks that new hires can safely access company tools.
Employees who use personal devices may need a security check before Day 1. Required security tools may also be installed during this step.
All employees provided with company-issued equipment will have their devices configured by the team to ensure they have access to the tools and systems needed for their roles.
Onboarding Forms
New hires also complete required forms before they start.
These may include HR documents, company policies, and benefits forms. Requirements can vary based on the employee’s location.
Day 1 is the formal onboarding day.
New hires spend the day learning about ITS and setting up the tools they need before moving into team-specific training.
Tools Setup
Employees are introduced to the main ITS tools and systems.
The onboarding team helps make sure accounts are working and that new hires know how to access the tools they will use each day.
Benefits Meeting
New hires also receive an overview of their benefits.
Benefits can vary by location, so U.S. and international employees may follow different processes.
Core Values Orientation
New employees are also introduced to the ITS Core Values.
This helps them understand how the company works and what is expected when working with clients and teammates.
Meeting With the Training Team
New hires meet with the training team to review their learning plan.
They are also introduced to the Learning Management System, or LMS, where they complete assigned training.
Verification Meeting
The I-9 verification meeting is a mandatory appointment to inspect your original identity and work authorization documents for U.S. employment eligibility. The process will depend on whether the employee will be working remotely or on-site on Day 1.
For Remote employees: An HR representative will assist with the I-9 verification process.
For On-site employees: One HR representative and one office representative will assist with the verification process.
The first few days give new hires a common foundation before training becomes more specific to their role.
Day 1: HR Orientation and Training
Day 1 includes HR orientation, company information, required meetings, and the start of LMS training.
Day 2: Continue LMS Training
On Day 2, employees continue their assigned LMS courses and other required training.
These first two days are similar for most roles.
Day 3: Role-Specific Training Begins
On Day 3, the process begins to change based on the employee’s role.
Many non-technical employees move into departmental onboarding. Their team begins teaching them the workflows, tools, and responsibilities tied to their position.
Some technical employees begin the Baseline Tech Training Program instead.
This training lasts five days for certain technician roles. After completing it, employees move into departmental onboarding with their team.
Departmental onboarding focuses on the employee’s specific role.
At this stage, the employee’s team takes the lead.
New hires learn team processes, daily responsibilities, and the tools used in their department. Managers and teammates can also provide more hands-on guidance.
A clear onboarding process helps new hires know what to expect.
Completing key steps before Day 1 can reduce delays. Company-wide orientation gives employees a shared understanding of ITS. Role-based training then helps each person prepare for their actual work.
The process also brings several teams together, including HR, Training, Security, and the employee’s department.
Ready to Start Your Career With ITS?
Every new job comes with a learning curve.
ITS aims to make that transition more organized by preparing employees before Day 1, introducing the company’s tools and culture, and guiding them into training for their role.
If you are interested in joining Intelligent Technical Solutions, visit our Careers page to view current openings.
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